In December 2023, three weeks before the peak holiday season, Ricardo Mendes — general manager of a Brazilian electric vehicle distributor — faced a crisis. His previous battery supplier had abruptly terminated their contract with 30 days’ notice. His warehouse held 340 scooters with batteries he couldn’t sell.
“I had two options,” Ricardo recalled. “Find a new battery supplier in three weeks, or explain to 40 retail partners why their pre-orders couldn’t be fulfilled.”
The Race Against Time
Ricardo called four battery suppliers that Friday afternoon. Three promised callbacks they never made. CHISEN responded within two hours.
“Our export team was still at the office in Hangzhou,” a CHISEN account manager said. “Within 24 hours, we had a concrete proposal.”
The Christmas Miracle
CHISEN’s production team worked around the clock. Batteries were ready in 12 days — six days ahead of schedule. The shipment arrived in Santos Port, Brazil, 16 days after Ricardo’s initial call.
“My retail partners got their pre-order scooters,” Ricardo said. “We didn’t lose a single account.”
The Partnership That Followed
What started as an emergency transaction became a long-term partnership. Today, Ricardo’s company distributes CHISEN batteries exclusively across Brazil and is expanding into Paraguay and Uruguay.
“CHISEN’s support during that crisis was extraordinary,” Ricardo said. “But what surprised me more was that the quality was even better than my previous supplier at normal prices.”
Ricardo’s Advice
“If your battery supplier doesn’t respond to you within 24 hours, they’re telling you something about how they’ll treat you when you really need them. CHISEN responded in two hours during their weekend. That’s not luck — that’s the kind of company they are.”
📩 Email: sales@chisen.cn 📱 WhatsApp: +86 131 6622 6999 🌐 www.chisen.cn
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