Crisis Averted: CHISEN’s Rapid Replacement Saved a Client’s Contract

In March 2023, a telecom infrastructure company in Kenya signed a landmark contract: supply and maintain backup power systems for 120 cell tower sites — a $2.4 million deal over three years. The entire project hinged on one requirement: all 120 sites operational within 90 days.

Four months before the deadline, their battery supplier informed them they would be 60 days late. Failure meant $380,000 in penalties and loss of the contract.

The SOS Call

The procurement director called CHISEN’s export team at 11 PM China Standard Time. By 11:15 PM, an internal alert had gone out to CHISEN’s production planning team, logistics department, and executive leadership.

“Within 24 hours, we had a revised production schedule that could deliver all 120 sites’ worth of batteries within 75 days,” a CHISEN account manager said.

The Solution

• Production: Prioritized 120 units of CNFJ-150 batteries; ran dedicated shifts; quality inspections in parallel with packaging
• Logistics: Air freight for first 40 units; sea freight for remaining 80 on fastest available vessel
• Financial: Partial payment terms extended; flexible delivery schedule aligned with client’s installation capacity

The Outcome

The 120 battery units arrived at Mombasa Port on schedule. The project achieved full operational status within 88 days — two days ahead of the contractual deadline. The telecom company received their $2.4 million payment in full, on time.

“CHISEN saved our reputation,” the procurement director said. “When you’re building a business that depends on reliability, having a partner who shows up when things go wrong — that’s everything.”

The Partnership Today

That emergency transaction has grown into a comprehensive partnership. The telecom company now sources all backup power equipment through CHISEN and has expanded the contract twice.

“When CHISEN came through for us in that crisis, we made a decision: CHISEN is our battery partner for life. We’ve turned down cheaper quotes because trust is worth more than a 5% discount.”

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